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Money Back Policy

 

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Money-Back Guarantee Policy

At Ketamine Troche Store, we are committed to supplying high-quality items and assuring our clients’ satisfaction. If, for any reason, you are not satisfied with your purchase, we provide a Money-Back Guarantee under the following terms:

Eligibility for Money-Back Guarantee

To be eligible for a refund under our Money-Back Guarantee, the following conditions must be met:

  • The product must be unused and in its original packaging.
  • Requests for a refund must be made within 10 days of the original purchase date.
  • The customer must provide proof of purchase (e.g., order number or receipt).

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer service team at support@ketaminetrochestore.com within 10 days of your purchase.
  2. Include your order number, the reason for the refund request, and any relevant details (e.g., if the product is defective).
  3. Once your request is received and approved, we will provide instructions for returning the item.

Refund Process

  • After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and the amount will be credited to your original method of payment or any other method of your choice within 5-7 business days.
  • Please note: Shipping fees are non-refundable, and customers are responsible for any return shipping costs unless the item was damaged or defective upon delivery.

Non-Refundable Items

The following items are not eligible for a refund:

  • Products that have been used, opened, or tampered with.
  • Items purchased on sale or with a discount.

Damaged or Defective Products

If you receive a damaged or defective goods, please notify us within 48 hours of receiving your order. Once the fault has been verified, we will arrange for a replacement or a complete refund, including shipping charges.

Changes or Cancellations

  • If you need to cancel or modify your order, please contact us within 24 hours of placing the order. After this window, we may not be able to cancel or modify your order.
  • Refunds for canceled orders will be issued promptly, usually within 1-2 business days.

Customer Satisfaction

Your satisfaction is our priority. If you have any concerns or questions about our Money-Back Guarantee, please feel free to contact us at support@ketaminetrochestore.com.