Shipping & Returns

Shipping Policy

At Ketamine Troche Store, we are committed to ensuring that all products are delivered safely and on time. An overview of our shipping policies is provided below:

Shipping Rates and Methods

• Standard Shipping: We offer flat-rate standard shipping within the U.S. Orders are typically processed within 1 business days and delivered within 2-3 business days.
• Express/Overnight Shipping: For overnight delivery, we offer express shipping at an additional cost. Orders are processed within 6-12 hours and delivered within 1 business days.
• International Shipping: We currently ship internationally to select countries. Delivery times may vary depending on the destination and customs regulations. International customers are responsible for any customs duties or import taxes.

Order Processing

• Orders are processed Monday through Saturday (excluding holidays).
• You will receive a confirmation email with tracking information once your order has been shipped or about to be shipped.

Delivery Times

• Delivery times are estimates and may vary due to factors outside our control, such as weather conditions or carrier delays.
• Please allow additional time during holidays or peak seasons.

Undelivered Packages

• If a package is returned to us due to incorrect shipping information provided by the customer, we will contact you to arrange reshipment. Reshipping or Extra fees may apply.

Return & Refund Policy

Ketamine Troche Store strives to attain customer satisfaction. If you are not happy with your purchase, don’t fail to contact us for help.

Returns

• We accept returns within 10 days of purchase for items that are unopened and in their original condition.
• To initiate a return, please contact our customer service team at support@ketaminetrochestore.com with your order number and reason for return.
• Once your return is approved, you will receive instructions on how to ship the item back to us.
• Note: Customers are responsible for return shipping costs.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.

Non-Returnable Items

• Due to the nature of our products, we cannot accept returns on any opened or used items.
• Sale items and gift cards are non-refundable.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will provide a replacement or issue a refund, depending on the situation.

Contact Us

For any questions regarding shipping or returns, please reach out to our customer service team at support@ketaminetrochestore.com. We are here to assist you!